Customised feedback solutions with a full service offering is the key to our success!
We are a small mature and passionate group of people with expertise across the IT, Research, Marketing and Advertising world.
We work with clients from all industries providing tailor made solutions whether this is for Retail, Advertising, Promotions, Commerce Industry or Government. Our mobile business solutions for surveys, audits, inspections and reporting are world class.
Real-time feedback keeps you focused
We’ve got the tools to help you measure, monitor and manage your customers experiences in real-time.
Our technology is so simple and easy to use, you’ll probably wonder how you ever managed without it. Simply place feedback pads at customer touch points, and let your customers tell you what they think of your service delivery.
The reality is you’ll get loads of data to help you focus your training and customer experience improvement efforts. Use it to benchmark your staff and create healthy inter-departmental competition.
Real-time alerts lets you (and your staff) become customer experience advocates, meaning they can swoop in and resolve poor customer service experiences before an irate customer leaves your store. It is easier and cheaper to keep an existing customer happy than it is to acquire a new one.
With our partners we are able to offer world class SMART feedback solutions, bringing Smart Devices (IoT) sensors, and Feedback pads made in South Africa, thereby making it affordable for the local market and extremely cost effective for Countries outside of South Africa.
What We Do
Surveway offers a 360 degree solution, and is a leader in customer experience (CX) solutions which help organizations capture, analyse, and act on information in real-time – anytime, anywhere. We not only provide all tailor made surveys, but can supply the tablets and casings for them to go into, whether a desk top kiosk or full stand, we can supply everything. Surveway’s solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.
Surveway’s vision is to be the number one supplier of “in the moment” feedback solutions for all industries along with a full 360 degree service offering, from sourcing the correct tablet, tablet kiosk and design along with the right custom designed “real time” survey or report for all types of feedback.
Surveway with their partners, have offices in the USA, UK and South Africa to manage and support customers world-wide.
Software survey, analytics and reporting platform
Our platform “Kinetica” was started in 2003 when mobile technologies were in their infancy – text messaging was just emerging as a new communications channel, smart phones did not yet exist, social media platforms were unknown and high speed mobile data capabilities to view the web or video was unheard of.
Our software partners were the first company globally to launch a service whereby customers could provide in- the- moment feedback about their experience by text message with real time reporting and alerts. Our solutions are quick to deploy.
Underpinned by Our Values
Dedication to every client’s success
Service that exceeds expectations
Innovation that matters, for your company and for the world
Trust and personal responsibility in all relationships