Customized feedback solutions (CX) with a full service offering is the key to our Success!
We are a small mature and passionate group of people with expertise across the IT, Research, Marketing, Advertising world and our leading Surveway Customer Experience (CX) solutions.We work with clients from all industries whether this is for Retail, Advertising, Promotions, Commerce Industry or Government. Our mobile business solutions for surveys, audits, inspections and reporting are world class.
- Real-time feedback keeps you focused.
- We’ve got the tools to help you measure, monitor and manage your customers experiences in real-time.
- In addition, our technology is so simple and easy to use, you’ll probably wonder how you ever managed without it. Simply place feedback pads at customer touch points, and let your customers tell you what they think of your service delivery.
- The reality is you’ll get loads of data to help you focus your training and customer experience improvement efforts. Use it to benchmark your staff and create healthy inter-departmental competition.
- Similarly, real-time alerts lets you become customer experience advocates, meaning they can swoop in and resolve poor customer service experiences before an irate customer leaves your store. It is easier and cheaper to keep an existing customer happy than it is to acquire a new one.
With our partners we are able to offer world class SMART feedback solutions, bringing Smart Devices (IOT) sensors, and Feedback pads made in South Africa, thereby making it affordable for the local market and extremely cost effective for Countries outside of South Africa.
Our Customer Solution
SURVEWAY is a leader in 360 Customer Experience (CX) Solutions, which help organizations capture, analyse, and act on information in real-time – anytime, anywhere. We provide tailor made surveys and supply the tablets and casings for them to go into, whether a desktop kiosk or full stand. In conclusion, Surveway’s solutions put the right information in the right hands at the right time.
Organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.
SURVEWAY’S vision is to be the number one supplier of “in the moment” feedback solutions for all industries. With a full 360 degree service offering, including:
- Sourcing the correct tablet.
- Tablet kiosk and design.
- The right custom designed “real time” survey or report for all types of feedback.
SURVEWAY with their partners, have offices in the USA, UK and South Africa to manage and support customers world-wide.
Software Survey, Analytics & Reporting Platform
Our platform “Kinetica” was started in 2003, when mobile technologies were in their infancy, text messaging was just emerging as a new communications channel. Smart phones did not yet exist, social media platforms were unknown and high speed mobile data capabilities to view the web or video was unheard of.
Our software partners were the first company globally to launch a service. Whereby customers could provide feedback about their experience by text message with real time reporting and alerts. Surveway solutions are quick and easy to deploy.
Underpinned by Our Values
Dedication to every client’s success
Service that exceeds expectations
Innovation that matters, for your company and for the world
Trust and personal responsibility in all relationships