Hands up who knows what “NPS” means?

Whether you are aiming for faster growth or increased profits, use NPS as the foundation of a measurement framework that is tightly tied to the customer journey. Extensive research has shown that your Net Promoter Score®, or NPS®, acts as a leading indicator of growth. If your organization’s NPS is higher than those of your [...]

By |2016-07-14T14:16:14+02:00Jul 14th, 2016|

How would you rate South Africa with a NPS?

The customer loyalty and satisfaction measure the Net Promoter Score (NPS), established by Bain & Company in 2003, is an evaluation tool designed by Fred Reichheld, a partner in the company. It is a one-question survey, which evaluates how an organisation treats the people whose lives it affects. It measures the state of the company, [...]

By |2019-08-16T08:22:37+02:00Apr 14th, 2016|