The Power of Data for your Sales Team

It has been proven that productivity can increase by 21%, when a mobile sales system is put into place. That’s the equivalent of an extra sales person in a team of five. We also know that the top 25% of sales people (by the number of sales visits made) make twice as many calls as [...]

By |2017-06-22T11:36:11+02:00Jun 22nd, 2017|

Customers in 2020 – What customer intelligence will be most critical?

  Looking ahead into the future can be difficult in our ever-changing business environment. But the future is not that far away, with the year 2020 being just around the corner. In order to get a gauge on what to expect just think of all the changes taking place right now, among B-to-B companies. Customers [...]

By |2017-04-18T11:41:23+02:00Apr 18th, 2017|

Get to know your customer better- and get closer to your brand

Know your customer, and your customer will know your brand! Sales and marketing executives need the ability to create unique insights gained from consumers about their brand and then quickly leverage them into action. We build engaging, entertaining surveys, reports and quizzes, giving you the opportunity to get closer to your customer and get deep [...]

By |2019-08-18T11:58:25+02:00Nov 21st, 2016|

Mystery Shopping Solution

The "ShopandTell"  Mystery Shopping Solution, enables you to monitor the performance of your operations, ensure compliance with standards and procedures and measure the customer experience. All the steps to manage this process in-house are automated with results available in real time. The solution is built on the web based Kinetica CX platform, requires no on-site [...]

By |2019-08-19T11:07:08+02:00Oct 25th, 2016|

The Mystery of the SA Mass Market

How is your brand performing in the mass market? Do you know if you have stock on the shelf? What is your competitor doing in this market? How well is your product being distributed? Speak to the experts with over 50 years of in-depth knowledge in this market. Gather insights and intelligence with a tailor [...]

By |2019-08-19T11:15:24+02:00Sep 9th, 2016|

How would you rate South Africa with a NPS?

The customer loyalty and satisfaction measure the Net Promoter Score (NPS), established by Bain & Company in 2003, is an evaluation tool designed by Fred Reichheld, a partner in the company. It is a one-question survey, which evaluates how an organisation treats the people whose lives it affects. It measures the state of the company, [...]

By |2019-08-16T08:22:37+02:00Apr 14th, 2016|

The Voice of the Customer

How Surveways Customer Experience Management solutions will positively impact your business Most organisations recognize that the voice of the customer (VoC) and employee is critical to its success. Tough economies, global markets, and on-the-fence loyalties have made it harder than ever to get and keep people committed to your business. But building a comprehensive feedback [...]

By |2019-08-16T08:27:51+02:00Apr 11th, 2016|

The Power of Customer Feedback

In this article, you'll learn... How a customer feedback program can be pivotal to the success of your business Why you should use customer feedback insight across your entire company First, a plea: please don't keep your marketing insight languishing in a silo, away from your core business processes. The Surveway technology exists to generate [...]

By |2019-08-16T08:34:08+02:00Apr 6th, 2016|