The price of not listening is high

What is the cost to you for poor customer service? “You learn when you listen. You earn when you listen—not just money, but respect.” —Harvey Mackay You can have an exceptional product, however, if you fail to consider how it fits the needs and requirements of your customers you will lose your business. Not listening [...]

By |2016-08-25T09:49:34+02:00Aug 25th, 2016|

Insights and engagement

The Kinetica Insights tool from Surveway gives you unique access to your marketing engagement activity like never before. We already offer best in class QR Code analytics, but now we are taking it further to give you intelligence that can help you understand so much about your integrated marketing plan. Go beyond the scan to [...]

By |2016-06-14T07:28:00+02:00Jun 14th, 2016|

The Voice of the Customer

How Surveways Customer Experience Management solutions will positively impact your business Most organisations recognize that the voice of the customer (VoC) and employee is critical to its success. Tough economies, global markets, and on-the-fence loyalties have made it harder than ever to get and keep people committed to your business. But building a comprehensive feedback [...]

By |2019-08-16T08:27:51+02:00Apr 11th, 2016|

Are ‘bad’ customers really ‘good’ customers?

Bill Gates said “Your most unhappy customers are your greatest source of learning” This makes sense to me, however, we shouldn’t discount the happy customer as a source of learning as well -I can see a lot of sense in this statement and I know where he is coming from. If we give our disgruntled [...]

By |2019-08-16T08:33:13+02:00Apr 7th, 2016|