Facilities Management Solution

  Introducing two new devices built especially for the Facilities Management sector. The Alert Device : This device allows the cleaning staff/service provider to know when a client wants services to be actioned in the toilets. Refill toilet paper holders. The toilets to be checked or cleaned. To notify that the hand wash is empty. To alert [...]

By | 2018-10-31T07:22:52+00:00 October 30th, 2018|

GAINING INSIGHT: ANALYSIS AND REPORTING

If you’ve gone to the effort of capturing feedback, you’ll want to use it effectively to gain valuable insights. Customer churn is an increasing challenge for businesses around the globe. In the majority of cases, the customer holds all the power. If you don’t consistently meet your customers’ expectations there’s every likelihood that they will [...]

By | 2018-10-30T07:27:26+00:00 October 30th, 2018|

USING FEEDBACK TO MAKE IMPROVEMENTS

To keep customers happy, you need to listen to them and give them what they want This is obvious. However, giving them what they want can be trickier than you might think. Customer characteristics can vary enormously; this means you need to ensure that you’re listening to the right customers. Also, make sure you give [...]

By | 2018-10-29T08:03:13+00:00 October 29th, 2018|

5 Ways to screen customer feedback before acting on it

Gathering customer feedback is an important step in optimising the service delivery of your business. But this feedback needs to be analysed, pre-processed and cleaned up before you attempt to draw any meaningful conclusions. The first step is to weed out feedback that is aspirational, hypothetical and based on third party statements. After this initial [...]

By | 2018-10-30T07:29:41+00:00 October 29th, 2018|

7 Steps to Improve Employee Engagement

There’s no doubt about it: When employees are engaged at work, they are significantly happier and more motivated—and it shows in their performance. In recent years, employee engagement has become a hot topic for many organizations battling high turnover rates and new employee expectations. However, despite acknowledging engagement as a priority, many organizations still have [...]

By | 2018-10-29T08:08:17+00:00 October 29th, 2018|

What response rate can I expect to my client survey?

Would you like to know what a good response rate is to your customer satisfaction survey is? There is an absolutely bulletproof method for calculating the exact response rate which is best for your survey, and your business. To make this calculation work, you might have to let go of some assumptions you may hold dear, for instance: If [...]

By | 2018-09-18T10:15:45+00:00 September 18th, 2018|

How can IoT smart devices save you money?

Ai and IoT are new “buzz” words and working their way into our daily lives. Smart devices have become cheaper and save a huge amount of money for projects at the end of the day. For example- when the PWC building was being built, at Waterfall Park, the concrete was poured daily for 18 months, [...]

By | 2018-09-13T09:34:57+00:00 September 13th, 2018|

Call for Service

  Manager Call Pad with Survey       Give  your  customers  the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point.     *Free Up Staff *Instant Alerts *Faster Response *Increase Basket Spend Why Call? Pads ( with smiley face buttons)  can be strategically placed at various customer [...]

By | 2018-09-05T09:02:43+00:00 September 5th, 2018|