Customers in 2020 – What customer intelligence will be most critical?

  Looking ahead into the future can be difficult in our ever-changing business environment. But the future is not that far away, with the year 2020 being just around the corner. In order to get a gauge on what to expect just think of all the changes taking place right now, among B-to-B companies. Customers [...]

By |2017-04-18T11:41:23+02:00Apr 18th, 2017|

Get to know your customer better- and get closer to your brand

Know your customer, and your customer will know your brand! Sales and marketing executives need the ability to create unique insights gained from consumers about their brand and then quickly leverage them into action. We build engaging, entertaining surveys, reports and quizzes, giving you the opportunity to get closer to your customer and get deep [...]

By |2019-08-18T11:58:25+02:00Nov 21st, 2016|

Mystery Shopping Solution

The "ShopandTell"  Mystery Shopping Solution, enables you to monitor the performance of your operations, ensure compliance with standards and procedures and measure the customer experience. All the steps to manage this process in-house are automated with results available in real time. The solution is built on the web based Kinetica CX platform, requires no on-site [...]

By |2019-08-19T11:07:08+02:00Oct 25th, 2016|

Insights and engagement

The Kinetica Insights tool from Surveway gives you unique access to your marketing engagement activity like never before. We already offer best in class QR Code analytics, but now we are taking it further to give you intelligence that can help you understand so much about your integrated marketing plan. Go beyond the scan to [...]

By |2016-06-14T07:28:00+02:00Jun 14th, 2016|

The Resurgence of The QR Code

Whilst this was developed in Japan in 1994, and were used all over in the later 2000’s –, in subways, packaging, POS, clothing and many more, applications, the use of the QR code slowly died off, but have recently seen a huge resurgence. On a recent study on Millennial brand engagement, it shows millennials are [...]

By |2019-08-16T08:23:42+02:00Apr 12th, 2016|

The Voice of the Customer

How Surveways Customer Experience Management solutions will positively impact your business Most organisations recognize that the voice of the customer (VoC) and employee is critical to its success. Tough economies, global markets, and on-the-fence loyalties have made it harder than ever to get and keep people committed to your business. But building a comprehensive feedback [...]

By |2019-08-16T08:27:51+02:00Apr 11th, 2016|

Instore promotions that can give valuable feedback

In FMCG organisations, the competitive landscape is continually changing and brand owners now require more accurate and timely data to support strategic decision making processes. Whether it’s data about your consumers, suppliers, competitors or about the execution of your marketing strategies, you need to be more in touch now with what’s happening around you, than [...]

By |2019-08-16T08:31:16+02:00Apr 8th, 2016|