About Janine Janse van Rensburg

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So far Janine Janse van Rensburg has created 42 blog entries.

Mystery Shopping Solution

The "ShopandTell"  Mystery Shopping Solution, enables you to monitor the performance of your operations, ensure compliance with standards and procedures and measure the customer experience. All the steps to manage this process in-house are automated with results available in real time. The solution is built on the web based Kinetica CX platform, requires no on-site [...]

By |2019-08-19T11:07:08+02:00Oct 25th, 2016|

5 reasons why customer feedback is important in restaurants & coffee shops

You may not realise it, but customer satisfaction surveys are a necessary tool to make your restaurant or coffee shop more profitable. Measuring customer satisfaction should be one of your top priorities, if for no other reason than to remain competitive in a climate where demand for restaurant meals has remained relatively flat in South Africa and [...]

By |2019-08-19T11:09:22+02:00Oct 7th, 2016|

84% of people trust a recommendation by a family member or friend

  On the other hand, they also trust a bad report too, and tell many more people! In every business particularly in South Africa, you need to know what your customers are saying about your service, your brand, your business. I find it strange that in the hospitality industry so many restaurants truly don’t seem [...]

By |2019-08-19T11:12:30+02:00Sep 20th, 2016|

The Mystery of the SA Mass Market

How is your brand performing in the mass market? Do you know if you have stock on the shelf? What is your competitor doing in this market? How well is your product being distributed? Speak to the experts with over 50 years of in-depth knowledge in this market. Gather insights and intelligence with a tailor [...]

By |2019-08-19T11:15:24+02:00Sep 9th, 2016|

Paper based reporting is outdated!

Are you still accepting paper-based reporting for your promotions/activations/field service work/merchandisers/sales forces? Mobile reporting You don’t have to, and should only accept a mobile real-time solution that you can view yourself whilst the work is happening, instead of waiting for your agency to compile a lengthy PowerPoint with outdated data. You can receive your [...]

By |2019-08-19T11:25:54+02:00Sep 2nd, 2016|

The price of not listening is high

What is the cost to you for poor customer service? “You learn when you listen. You earn when you listen—not just money, but respect.” —Harvey Mackay You can have an exceptional product, however, if you fail to consider how it fits the needs and requirements of your customers you will lose your business. Not listening [...]

By |2016-08-25T09:49:34+02:00Aug 25th, 2016|

The Purpose of QR Codes

No matter how or where companies advertise, QR Codes aren't that far away. Why is that? Learn about the impact of QR Codes on mobile marketing and why businesses love using them to reach a wide range of their target audience. WHAT THIS ARTICLE COVERS: How and when did QR Codes become so widespread? How [...]

By |2016-08-04T10:19:37+02:00Aug 4th, 2016|

6 Reasons why Customer Feedback is important to YOUR business

6 Reasons why Customer Feedback is important to YOUR business Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service. Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall [...]

By |2016-07-26T08:57:28+02:00Jul 26th, 2016|

10 Reasons to use In-Pack, On-Pack, and IRC Coupons

   Ever wonder why manufacturers offer coupons? In-pack coupons, on-pack coupons, and Instantly Redeemable Coupons (IRC's) give a manufacturer tremendous power:   PRODUCT PURCHASE File this one under "duh!" Consumers like to save money, and they like value. Offer them an attractive incentive, they will accept. Coupons sell product. INCREASE PURCHASES PER PERIOD Coupons cause [...]

By |2016-07-18T13:07:51+02:00Jul 18th, 2016|