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So far Christine has created 46 blog entries.

The ROI of Customer Feedback

  Setting the Stage If you are reading this, you may already have some sort of customer feedback process in place as part of your overall customer experience strategy. Many organizations collect and may analyse all kinds of data from number of customer interactions, to social media listening. However, hundreds of organizations struggle with two very important [...]

By | 2018-06-05T10:23:28+00:00 June 5th, 2018|

Quick, customer feedback that is non-threatening

The Power of Quality Feedback With a busy world and time being precious, we frown on extra workload, including giving feedback, yet with the use of smiley faces makes feedback effective as it is quick and easy for anyone to respond. Immediate response Pads are linked to each manager’s handset using Telegram, the message group [...]

By | 2018-06-05T10:26:25+00:00 June 5th, 2018|

Why do you need Text Analytics?

Understanding your customers is the foundation of any successful customer experience management program. Text analytics provides an in-depth look into what your customers are saying, in their own words. Text analytics is the process of drawing meaning out of written communication. In a customer experience context, text analytics means examining text that was written by, [...]

By | 2018-05-09T08:02:05+00:00 May 9th, 2018|

Do you know what your “Service Results” look like?

Companies that do not have a customer feedback system, are working in the dark. You need to know daily what your customers are saying about you, and the simplest way to get instant feedback is by using “smiley face feedback pads” Smiley Face Feedback Pads These show results from one client in their [...]

By | 2018-05-09T08:04:59+00:00 May 7th, 2018|

An Entire Solution for Your Survey Needs

Collect feedback using the SurvewayApp on your tablet or Cell-Phone, even offline. Featuring a stand, a tablet and our unique software, Surveway Solutions include everything you need to start gathering valuable customer/client/employee feedback. Understand and Delight Your Customers With online competition, physical retailers must up their game when it comes to customer satisfaction. Get the [...]

By | 2018-04-10T14:37:57+00:00 April 10th, 2018|

Gathering feedback from customers and employees can be as easy as the push of a button

A good service experience can really make an impact on the way a customer sees a company, putting steps in place for repeat custom and also spreading positive word-of-mouth. The flip side of the coin is that a poorly executed interaction can have far reaching effects that can resonate for a long time afterwards.   [...]

By | 2018-05-09T08:11:33+00:00 April 10th, 2018|

A 360 degree Customer Feedback Solution

An elegant solution for all Retail outlets Some of our clients require more than their real time survey or reporting business tool, so we have tied up strong relationships with two top suppliers located around South Africa enabling us to offer the full 360 solution – a real time survey with full back up of [...]

By | 2018-03-09T09:21:07+00:00 March 9th, 2018|

Real-time feedback keeps you focused

We’ve got the tools to help you measure, monitor and manage your customers experiences in real-time. Our technology is so simple and easy to use, you’ll probably wonder how you ever managed without it. Simply place feedback pads at customer touch points, and let your customers tell you what they think of your service delivery. [...]

By | 2018-05-09T08:07:35+00:00 February 9th, 2018|

Smiley Face Surveys

A choice of smiley faces gives the respondent a quick and easy way to rate your service, track issues and give you feedback. By making it really simple for your customers to respond you can improve customer satisfaction, increase profitablity and grow your customer loyalty. REPORTING AND ANALYTICS Get to the Heart of the Matter with our Smart Feedback Reporting Capture [...]

By | 2018-02-08T08:05:54+00:00 February 8th, 2018|

Instant customer feedback pads

Our unique ‘smiley’ face feedback terminals make it easy, convenient and non-threatening for customers or patrons to give feedback on their service experience. Our locally manufactured feedback terminals are suitable for a variety of applications, such as retail outlets, supermarkets, government departments, hotels, restaurants, large employers, healthcare, facilities management and just about any business that [...]

By | 2018-02-07T11:27:16+00:00 February 7th, 2018|