Manager Call Pad with Survey Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point. *Free Up Staff *Instant Alerts *Faster Response *Increase Basket Spend Why Call? Pads ( with smiley face buttons) can be strategically placed at various customer [...]
THE PROBLEM! How often have you visited a public toilet, only to be met by the absence of soap, a blocked toilet, dirty or broken seats and doors, and no toilet paper! And yet you have no way of reporting the problem? This happens all too often, leaving your customer with a bad experience and [...]
When dealing with a customer that has rated service poorly (using a Surveway customer feedback pad), and you are faced with responses like “It was my child”, “I never pressed poor, I was just testing to see that it works...”, and the possibility that staff are tampering with the pads, it is important to [...]
When it comes to improving customer satisfaction, doing customer feedback correctly delivers arguably the single biggest return on investment. There are many other noble initiatives you can take to improve your customers’ experience, but without a good feedback program, they’re just icing on the cake. How does feedback live up to this promise? Let’s have [...]
Kiosk-Based Feedback: How It Works and Why it’s So Effective In this, evermore, digital world, getting feedback usually boils down to sending survey requests by email and responding to pop-up survey windows when browsing the Web. Then, there are the all too familiar people with a clipboard and pencil in hand (or tablet), approaching passers-by [...]
Surveway is a perfect fit for any business with employees in the field: Every business is unique. Surveway can be easily configured to fit your business, no matter how specific your requirements and industry. Surveway simplifies the day to day life of every single member of your organisation allowing them to perform at their best from anywhere, [...]
Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly feedback pads and tablets housed in an attractive kiosk with a “live real time” surveys offer a simple way to collect information for finding gaps in customer care and to understand how to improve services, “getting in the moment feedback” [...]
Setting the Stage If you are reading this, you may already have some sort of customer feedback process in place as part of your overall customer experience strategy. Many organizations collect and may analyse all kinds of data from number of customer interactions, to social media listening. However, hundreds of organizations struggle with two very important [...]
The Power of Quality Feedback With a busy world and time being precious, we frown on extra workload, including giving feedback, yet with the use of smiley faces makes feedback effective as it is quick and easy for anyone to respond. Immediate response Pads are linked to each manager’s handset using Telegram, the message group [...]
Understanding your customers is the foundation of any successful customer experience management program. Text analytics provides an in-depth look into what your customers are saying, in their own words. Text analytics is the process of drawing meaning out of written communication. In a customer experience context, text analytics means examining text that was written by, [...]
