About Christine

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So far Christine has created 46 blog entries.

Turn your CX targets into KPIs

Surveway helps you turn your CX targets into KPIs Food retailers operate in a fast-paced industry where the customer experience is crucial, so the operations need to run to the highest of standards. There are countless tasks to look after, many of which directly contribute to the customer’s shopping experience. Surveway is a powerful turnkey [...]

By | 2018-10-15T14:00:14+00:00 October 15th, 2018|

What response rate can I expect to my client survey?

Would you like to know what a good response rate is to your customer satisfaction survey is? There is an absolutely bulletproof method for calculating the exact response rate which is best for your survey, and your business. To make this calculation work, you might have to let go of some assumptions you may hold dear, for instance: If [...]

By | 2018-09-18T10:15:45+00:00 September 18th, 2018|

How can IoT smart devices save you money?

Ai and IoT are new “buzz” words and working their way into our daily lives. Smart devices have become cheaper and save a huge amount of money for projects at the end of the day. For example- when the PWC building was being built, at Waterfall Park, the concrete was poured daily for 18 months, [...]

By | 2018-09-13T09:34:57+00:00 September 13th, 2018|

Call for Service

  Manager Call Pad with Survey       Give  your  customers  the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point.     *Free Up Staff *Instant Alerts *Faster Response *Increase Basket Spend Why Call? Pads ( with smiley face buttons)  can be strategically placed at various customer [...]

By | 2018-09-05T09:02:43+00:00 September 5th, 2018|

How to deal with a ” bad service ” rating

  When dealing with a customer that has rated  service  poorly  (using  a  Surveway  customer  feedback pad), and you are faced with  responses  like  “It  was  my  child”,  “I  never  pressed  poor,  I  was  just testing  to  see  that  it  works...”, and  the  possibility  that  staff  are  tampering  with  the  pads,   it   is important  to [...]

By | 2018-08-23T10:29:42+00:00 August 23rd, 2018|

The 9 Game Changing Benefits of Gathering Customer Feedback

When it comes to improving customer satisfaction, doing customer feedback correctly delivers arguably the single biggest return on investment. There are many other noble initiatives you can take to improve your customers’ experience, but without a good feedback program, they’re just icing on the cake. How does feedback live up to this promise? Let’s have [...]

By | 2018-08-01T06:59:01+00:00 August 1st, 2018|

Kiosk-Based Feedback: How It Works and Why it’s So Effective

Kiosk-Based Feedback: How It Works and Why it’s So Effective In this, evermore, digital world, getting feedback usually boils down to sending survey requests by email and responding to pop-up survey windows when browsing the Web. Then, there are the all too familiar people with a clipboard and pencil in hand (or tablet), approaching passers-by [...]

By | 2018-08-01T07:02:54+00:00 July 30th, 2018|

Any Business with a Mobile Workforce can improve results

Surveway is a perfect fit for any business with employees in the field: Every business is unique. Surveway can be easily configured to fit your business, no matter how specific your requirements and industry. Surveway simplifies the day to day life of every single member of your organisation allowing them to perform at their best from anywhere, [...]

By | 2018-08-02T04:28:18+00:00 June 19th, 2018|

Importance of conducting “Real-time” Patient Satisfaction Surveys

Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly feedback pads and tablets housed in an attractive kiosk with a “live real time” surveys offer a simple way to collect information for finding gaps in customer care and to understand how to improve services, “getting in the moment feedback” [...]

By | 2018-08-01T07:08:19+00:00 June 19th, 2018|