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So far Christine has created 43 blog entries.

Call for Service

  Manager Call Pad with Survey       Give  your  customers  the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point.     *Free Up Staff *Instant Alerts *Faster Response *Increase Basket Spend Why Call? Pads ( with smiley face buttons)  can be strategically placed at various customer [...]

By | 2018-09-05T09:02:43+00:00 September 5th, 2018|

How to deal with a ” bad service ” rating

  When dealing with a customer that has rated  service  poorly  (using  a  Surveway  customer  feedback pad), and you are faced with  responses  like  “It  was  my  child”,  “I  never  pressed  poor,  I  was  just testing  to  see  that  it  works...”, and  the  possibility  that  staff  are  tampering  with  the  pads,   it   is important  to [...]

By | 2018-08-23T10:29:42+00:00 August 23rd, 2018|

The 9 Game Changing Benefits of Gathering Customer Feedback

When it comes to improving customer satisfaction, doing customer feedback correctly delivers arguably the single biggest return on investment. There are many other noble initiatives you can take to improve your customers’ experience, but without a good feedback program, they’re just icing on the cake. How does feedback live up to this promise? Let’s have [...]

By | 2018-08-01T06:59:01+00:00 August 1st, 2018|

Kiosk-Based Feedback: How It Works and Why it’s So Effective

Kiosk-Based Feedback: How It Works and Why it’s So Effective In this, evermore, digital world, getting feedback usually boils down to sending survey requests by email and responding to pop-up survey windows when browsing the Web. Then, there are the all too familiar people with a clipboard and pencil in hand (or tablet), approaching passers-by [...]

By | 2018-08-01T07:02:54+00:00 July 30th, 2018|

Any Business with a Mobile Workforce can improve results

Surveway is a perfect fit for any business with employees in the field: Every business is unique. Surveway can be easily configured to fit your business, no matter how specific your requirements and industry. Surveway simplifies the day to day life of every single member of your organisation allowing them to perform at their best from anywhere, [...]

By | 2018-08-02T04:28:18+00:00 June 19th, 2018|

Importance of conducting “Real-time” Patient Satisfaction Surveys

Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly feedback pads and tablets housed in an attractive kiosk with a “live real time” surveys offer a simple way to collect information for finding gaps in customer care and to understand how to improve services, “getting in the moment feedback” [...]

By | 2018-08-01T07:08:19+00:00 June 19th, 2018|

The ROI of Customer Feedback

  Setting the Stage If you are reading this, you may already have some sort of customer feedback process in place as part of your overall customer experience strategy. Many organizations collect and may analyse all kinds of data from number of customer interactions, to social media listening. However, hundreds of organizations struggle with two very important [...]

By | 2018-06-05T10:23:28+00:00 June 5th, 2018|

Quick, customer feedback that is non-threatening

The Power of Quality Feedback With a busy world and time being precious, we frown on extra workload, including giving feedback, yet with the use of smiley faces makes feedback effective as it is quick and easy for anyone to respond. Immediate response Pads are linked to each manager’s handset using Telegram, the message group [...]

By | 2018-06-05T10:26:25+00:00 June 5th, 2018|

Why do you need Text Analytics?

Understanding your customers is the foundation of any successful customer experience management program. Text analytics provides an in-depth look into what your customers are saying, in their own words. Text analytics is the process of drawing meaning out of written communication. In a customer experience context, text analytics means examining text that was written by, [...]

By | 2018-05-09T08:02:05+00:00 May 9th, 2018|