What response rate can I expect to my client survey?
Would you like to know what a good response rate is to your customer satisfaction survey is? There is an absolutely bulletproof method for calculating the exact response rate which is best for your survey, and your business. To [...]
How can IoT smart devices save you money?
Ai and IoT are new “buzz” words and working their way into our daily lives. Smart devices have become cheaper and save a huge amount of money for projects at the end of the day. [...]
Call for Service
Manager Call Pad with Survey Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point. *Free Up Staff *Instant [...]
Bathroom headaches in business
How often have you visited a public toilet, only to be met by no soap, a blocked toilet, dirty or broken seats and doors, and no toilet paper! And yet you have no way of reporting [...]
How to deal with a ” bad service ” rating
When dealing with a customer that has rated service poorly (using a Surveway customer feedback pad), and you are faced with responses like “It was my child”, “I never pressed poor, I was just [...]
The 9 Game Changing Benefits of Gathering Customer Feedback
When it comes to improving customer satisfaction, doing customer feedback correctly delivers arguably the single biggest return on investment. There are many other noble initiatives you can take to improve your customers’ experience, but without [...]
Kiosk-Based Feedback: How It Works and Why it’s So Effective
Kiosk-Based Feedback: How It Works and Why it’s So Effective In this, evermore, digital world, getting feedback usually boils down to sending survey requests by email and responding to pop-up survey windows when browsing the [...]
Any Business with a Mobile Workforce can improve results
Surveway is a perfect fit for any business with employees in the field: Every business is unique. Surveway can be easily configured to fit your business, no matter how specific your requirements and industry. Surveway simplifies the [...]
Importance of conducting “Real-time” Patient Satisfaction Surveys
Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly feedback pads and tablets housed in an attractive kiosk with a “live real time” surveys offer a simple way to [...]
The ROI of Customer Feedback
Setting the Stage If you are reading this, you may already have some sort of customer feedback process in place as part of your overall customer experience strategy. Many organizations collect and may analyse all [...]