Facilities Management Solution
Introducing two new devices built especially for the Facilities Management sector. The Alert Device : This device allows the cleaning staff/service provider to know when a client wants services to be actioned in the toilets. [...]
GAINING INSIGHT: ANALYSIS AND REPORTING
If you’ve gone to the effort of capturing feedback, you’ll want to use it effectively to gain valuable insights. Customer churn is an increasing challenge for businesses around the globe. In the majority of cases, [...]
USING FEEDBACK TO MAKE IMPROVEMENTS
To keep customers happy, you need to listen to them and give them what they want This is obvious. However, giving them what they want can be trickier than you might think. Customer characteristics can [...]
5 Ways to screen customer feedback before acting on it
Gathering customer feedback is an important step in optimising the service delivery of your business. But this feedback needs to be analysed, pre-processed and cleaned up before you attempt to draw any meaningful conclusions. The [...]
7 Steps to Improve Employee Engagement
There’s no doubt about it: When employees are engaged at work, they are significantly happier and more motivated—and it shows in their performance. In recent years, employee engagement has become a hot topic for many [...]
Do’s and Dont’s of QR codes
Driving to the office today I saw a delivery van with a QR code on the bottom of the driver’s door. Hmmm, no one is going to scan a moving vehicle, so don’t waste your [...]
CUSTOMERS IN 2020
WHY NOW? The year 2020. In saying it, we tend to picture a time much further in the future. In reality, however, just over a year will pass in the blink of an eye – [...]
What response rate can I expect to my client survey?
Would you like to know what a good response rate is to your customer satisfaction survey is? There is an absolutely bulletproof method for calculating the exact response rate which is best for your survey, and your business. To [...]
How can IoT smart devices save you money?
Ai and IoT are new “buzz” words and working their way into our daily lives. Smart devices have become cheaper and save a huge amount of money for projects at the end of the day. [...]
Call for Service
Manager Call Pad with Survey Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point. *Free Up Staff *Instant [...]