Articles 2018-02-09T10:39:48+00:00

What response rate can I expect to my client survey?

September 18th, 2018|0 Comments

Would you like to know what a good response rate is to your customer satisfaction survey is? There is an absolutely bulletproof method for calculating the exact response rate which is best for your survey, and your business. To [...]

How can IoT smart devices save you money?

September 13th, 2018|0 Comments

Ai and IoT are new “buzz” words and working their way into our daily lives. Smart devices have become cheaper and save a huge amount of money for projects at the end of the day. [...]

Call for Service

September 5th, 2018|0 Comments

  Manager Call Pad with Survey       Give  your  customers  the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point.     *Free Up Staff *Instant [...]

Bathroom headaches in business

September 3rd, 2018|0 Comments

How often have you visited a public toilet, only to be met by no soap, a blocked toilet, dirty or broken seats and doors, and no toilet paper! And yet you have no way of reporting [...]

How to deal with a ” bad service ” rating

August 23rd, 2018|0 Comments

  When dealing with a customer that has rated  service  poorly  (using  a  Surveway  customer  feedback pad), and you are faced with  responses  like  “It  was  my  child”,  “I  never  pressed  poor,  I  was  just [...]

The 9 Game Changing Benefits of Gathering Customer Feedback

August 1st, 2018|0 Comments

When it comes to improving customer satisfaction, doing customer feedback correctly delivers arguably the single biggest return on investment. There are many other noble initiatives you can take to improve your customers’ experience, but without [...]

Kiosk-Based Feedback: How It Works and Why it’s So Effective

July 30th, 2018|0 Comments

Kiosk-Based Feedback: How It Works and Why it’s So Effective In this, evermore, digital world, getting feedback usually boils down to sending survey requests by email and responding to pop-up survey windows when browsing the [...]

Any Business with a Mobile Workforce can improve results

June 19th, 2018|0 Comments

Surveway is a perfect fit for any business with employees in the field: Every business is unique. Surveway can be easily configured to fit your business, no matter how specific your requirements and industry. Surveway simplifies the [...]

Importance of conducting “Real-time” Patient Satisfaction Surveys

June 19th, 2018|0 Comments

Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly feedback pads and tablets housed in an attractive kiosk with a “live real time” surveys offer a simple way to [...]

The ROI of Customer Feedback

June 5th, 2018|0 Comments

  Setting the Stage If you are reading this, you may already have some sort of customer feedback process in place as part of your overall customer experience strategy. Many organizations collect and may analyse all [...]