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*Customer Feedback Solutions * CX Experts

* Mobile Surveys * Data Collection

* Real-time * Field Mapping

* Audits * Inspections * Tablet Surveys

* On-line Surveys * Off-line Surveys (Apps)  

* Kiosk Surveys

* Smiley Face Feedback Terminals

* Hardware and Software supplied- 360 degree  solution 

* IoT Smart Devices with the Sigfox network

Surveway’s success in the market lies with seamless integration, constant updating, multiple features, secure connectivity, Smart IoT devices, and effective support structures with the option of full end-to-end management.

Our goal is to create a 360° view of our client experience. We want as many feedback data points as possible so we can address current issues in real time, and plan ways to improve for the next season. This feedback solution being supplied to the end user in both an on-line and off-line mode.

Implementing an Enterprise Mobile solution is not only about taking a single solution live, but involves Tailor made Feedback.

Our advanced text analytical reporting will enable you to make smarter decisions, faster!

 

Ask the right questions

Ask The Right Questions

We expertly design and create your surveys for any platform so that you get the right feedback you need.

Customer Feedback Surveys.

Target the right people

Target The Right People 

Our wide variety of channels allows you to effortlessly reach any segment of the population that you are targeting.

 Customer Feedback Surveys.

In depth insights & analytics

In Depth Insights And Analytics

Giving you actionable insights from our expertly created surveys, to help you improve your bottom line and make more informed decisions about your business or brand.

FEEDBACK IS CRITICAL TO YOUR BUSINESS

Customer feedback is vital as it provides your business with insight that you can use to improve your business, products and/or overall customer experience.

Customer Satisfaction

Are your customers happy with your service? Are they enjoying the best customer experience when visiting your business. Our innovative Surveys and real time feedback will determine exactly how your customers feel about your products and services!

Happy Employees

Happy employees = Peak productivity. Find out vital information about your employees to ensure that they are happy and are always performing at their peak.

Market Research

How is  your product or service performing against your competitors? What feedback do you have? Increase your market share through advanced data analytics that makes your decision making process a breeze!

Brand Performance

Get the edge over your competitors with in-depth brand performance analytics. Take your brand to the next level with our advanced decision matrix solutions.

HOW SURVEWAY CAN IMPROVE YOUR BUSINESS, PRODUCTS, SERVICES AND CUSTOMER EXPERIENCE WITH SMART FEEDBACK

  • We can help improve a product or service

    Listening to your customers is the only way to guarantee you create a product or service that they actually want to buy. Customer feedback surveys are commonly used throughout the product development process to ensure that the end product is something that solves a customer’s problem or fulfils a need.

  • Surveway offers the best way to measure customer satisfaction

    Measuring customer satisfaction helps you determine whether your product or service meets or surpasses customer expectations. Customer feedback surveys help you measure customer satisfaction.

  • We provide actionable insight to create a better customer experience

    Improving the customer experience should be the primary reason you gather customer feedback. The process of winning new business and retaining existing customers is getting harder and harder. Offering an amazing experience that keeps your customers coming back and referring their friends to you is the best way you can stand out from your competition. Our customer feedback surveys help you achieve this objective.

  • Surveway can help improve customer retention

    Customer feedback offers a direct line of communication with your customer so you can determine if they are not happy with the product or service you are delivering before you lose their business. A happy customer is a retained customer.

  • Surveway delivers tangible data that can be used to make better business decisions

    The best business decisions are based off data, not hunches. Too many times business owners and marketers make big calls based off inaccurate data. Customer feedback is the holy grail of tangible data. You can gather real insight into how your customers really feel about the product or service you deliver.

  • Our surveys and feedback can be used to identify customer advocates

    Customer advocates are your best marketing campaigns. They offer tremendous value at very little cost. We identify your advocates to build stronger, mutually-beneficial relationships.

WORLD CLASS SMART DEVICES (IoT) SURVEYS, FEEDBACK, ANALYTICS, AUDITS AND REPORTING

We develop cutting edge solutions customized to your specific needs. Taking advantage of the latest SMART  technology IoT, and digital platforms, we ensure that your requirements are always “state of the art” and deliver according to your expectations.

Want to find out more? Please drop us a line, and we will get back to you straight away info@surveway.com or call 011 367 0608

OUR CLIENTS AND BRANDS WE WORK WITH

Facilities Management Solution

October 30th, 2018|0 Comments

  Introducing two new devices built especially for the Facilities Management sector. The Alert Device : This device allows the cleaning staff/service provider to know when a client wants services to be actioned in the toilets. [...]

GAINING INSIGHT: ANALYSIS AND REPORTING

October 30th, 2018|0 Comments

If you’ve gone to the effort of capturing feedback, you’ll want to use it effectively to gain valuable insights. Customer churn is an increasing challenge for businesses around the globe. In the majority of cases, [...]

USING FEEDBACK TO MAKE IMPROVEMENTS

October 29th, 2018|0 Comments

To keep customers happy, you need to listen to them and give them what they want This is obvious. However, giving them what they want can be trickier than you might think. Customer characteristics can [...]

  • know-your-customer-better

5 Ways to screen customer feedback before acting on it

October 29th, 2018|0 Comments

Gathering customer feedback is an important step in optimising the service delivery of your business. But this feedback needs to be analysed, pre-processed and cleaned up before you attempt to draw any meaningful conclusions. The [...]

7 Steps to Improve Employee Engagement

October 29th, 2018|0 Comments

There’s no doubt about it: When employees are engaged at work, they are significantly happier and more motivated—and it shows in their performance. In recent years, employee engagement has become a hot topic for many [...]

Do’s and Dont’s of QR codes

October 29th, 2018|0 Comments

Driving to the office today I saw a delivery van with a QR code on the bottom of the driver’s door. Hmmm, no one is going to scan a moving vehicle, so don’t waste your [...]

GIVE US YOUR FEEDBACK