Surveway creates state-of-the-art mobile solutions beneficial for any organisation with mobile workers and/or mobile assets. Real-time data collection and transmission based on leading-edge mobile technology guarantees our customers full control of their service processes and mobile assets from anywhere, anytime.
TxtandTell enables any customer to provide quick in the moment feedback about their current experience, particularly in a dining area, canteen or any food services related business. This helps to identify likes and dislikes, needs and wants and any problems or requests.
Feedback typically includes 3 to 4 questions plus comments or comments only. Results are available immediately and can be forwarded to responsible managers by email or text message so that quick action can be taken. Detailed reporting is available via a secure web portal for further analysis.
Performance comparisons can be made across different units and issue tracking and workflow tools ensure efficient service recovery where any negative feedback was received. Using the mobile marketing tools you’re also able to engage more frequently with your customers, build opted-in rewards programs to encourage repeat visits and add a new mobile element to your marketing campaigns.
TxtandTell is ideally suited to collecting feedback and engaging with customers in dining, service or retail environments. In industries where services are outsourced or multiple decentralised business units exist, effective customer feedback solutions are critical to monitoring and improving the quality of product and levels of service being delivered.
The software is easy to tailor to provide individually tailored phone applications for our clients. This means that they can, in turn, provide great solutions for their customers. In addition the provision of Standard API’s enable us to integrate Surveway systems and captured data into external systems.
Reporting and management
All problem reports are stored on cloud based servers in data centres. Through a secure website, a comprehensive range of reporting capabilities is provided to enable ongoing analysis of all levels of customer interaction.
The system includes the ability to schedule and send summary reports on a weekly or monthly basis to users with the need to access the portal.